One platform for booking, dispatch, and billing. One team getting you more trips and contracts.
Integrated with the brokers, payers, and industry partners NEMT providers work with.
Duet's set up in a day and easy to run yourself. Whatever you'd rather not do — marketing, business development, dispatch — our specialists take over.
Spend your mornings landing contracts, not assigning drivers. Build a business that runs without you and lasts.
Everything you need to run your operation, in one platform your whole team learns in a single session.
Hospital discharge calls, emails, portals, and broker trips land in one place. Riders and families follow the vehicle with live tracking links.
Every vehicle, driver, and trip on one live screen. Recurring trips schedule themselves, and you assign with a click, not a phone tree.
Your rates per contract, reports shaped to each payer, claims sent straight to the clearinghouse.
Shifts, payroll, maintenance records, and a driver app drivers don't complain about.
Your customized voice AI agent answers when you can't, books the trip, and texts you the details. It also calls riders the day before pickup to confirm, so no-shows drop.
Hear a sample call
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(415) 942-8518
Text riders and their families a live tracking link. It opens right in the browser, nothing to download. Peace of mind for them, and far fewer "where's my ride?" calls for you.
Measured across providers on Duet who send tracking links.
Give hospitals, rehabs, and nursing homes a simple portal to book and track trips with you directly. No phone tag, no fax machine. When booking with you is this easy, they keep coming back.
You pay per trip, not per vehicle — so we only grow when you grow.
Most providers pay less than $50 per active vehicle per month. Slow month? You pay less. Vehicle parked? You pay nothing. And under 100 trips a month, the software's free.
You don't have to become an expert in marketing or sales to grow. Add the help you need, when you need it.
Show up when someone nearby googles "wheelchair transportation near me." We build and run the ads. Providers have made $4.70 back per $1 spent, with booking inquiries from as little as $6.90 each.
From $200/month.
Hospitals, rehabs, and nursing homes send steady trips. We make the cold calls and charm the gatekeepers; you show up to meetings with decision-makers who already want to talk.
Pricing varies with scope.
A clean website, Google Business Profile, listings, and flyers. Look established from day one.
Websites from $400, one-time.
A trained Duet dispatcher runs your board: trips, drivers, phones. Step back from the desk.
Pricing varies with scope.
We'll look at your web presence and where your trips come from, then tell you straight what would move the needle. No sales pitch.
Wheelchair & stretcher service
7 → 10 vehiclesSeven vehicles run across Slack, Outlook, Google Sheets, and Asana. The owner re-entered the same data everywhere and still couldn't see her real availability.
New provider, first year
Started from 0Brand new: no trips, no operations experience, a small budget. Started on the software, added remote dispatching two months in.
Multi-vehicle provider
Billing turnaroundTheir old software dropped key trip data, so claims kept bouncing. The biller spent hours a day cleaning exports, and they still got paid late.
Private-pay provider
4.7x return on spendWanted private-pay trips but had no time for marketing. Our team built and ran a Google Ads campaign aimed at people searching for medical transportation nearby.
"Have been using Duet dispatching software and worked with their team for three years. They also helped us with website creation and SEO and ad campaigns. This is a great one stop shop for everything we need."
"Duet has been a huge help for our NEMT business. Their team is always responsive, easy to work with, and genuinely cares about helping us succeed. After looking at several other options, Duet stood out by far."
"Duet has been a game-changer for our NEMT operation. From day one, their customer service has been exceptional. I did my research and spoke with other providers before making a decision, and none of them came close."
"Got a great client thanks to Duet. They definitely put the needs of the patients first."
"Duet is the first software we really understood how to use."
"I'm a very visual person. When I saw Duet's calendar view I thought right away: that's exactly how I think about my service."
"I had zero trips and a lot of uncertainty. Thanks to Duet, I grew from zero to 200 trips in three months in a rural market."
"I saw three demos before Duet. They were all the same. Yours is very different and really easy to use."
"Our utilization increased by 17% over seven months without adding additional vehicles."
"We're in our 60s and wanted a tool that made life simpler, not harder. We finally have time to ourselves."
Already on another platform? We'll move your data over, and most providers are fully set up within a week. You won't retype a thing.
Asked by real owners, usually late at night.
The software is free for providers doing fewer than 100 trips per month. No catch, no credit card required. Past 100 trips, pricing is based on the number and length of your trips, so we only make money when you do. Most providers pay less than $50 per active vehicle per month. You pay less during slow months, nothing for vehicles out of service, and there are no hidden fees.
No. All contracts are month-to-month with no cancellation fee. You stay because Duet works for your business, not because of fine print.
Same-day support by phone, email, and text from real people who know NEMT operations. Not a chatbot, not a ticket queue, not an outsourced help desk. During onboarding you get live video training for your whole admin team. After that, we're a call away.
Most operations are up and running within a day of signing up.
Very easy. Your dispatchers and billers learn the platform in a single live training session with your whole team. The driver app shows clear trip details, opens navigation with one tap, and updates trip status with a single button. It's the driver app drivers don't complain about.
We make it frictionless. We'll move your trip data, rider profiles, and driver information into Duet for you, and train your admin team live so everyone's comfortable before you go live. Your data is always yours, and you can export everything at any time.
Yes. Duet integrates with Modivcare, MTM, Kinetik, MediDrive, and CTC, and supports trip file import for SafeRide, Alevi, Verida, WellTrans, and others. Broker trips land on the same calendar as the rest of your trips.
Of course. Most providers start with just the software and many never add a single service. Remote dispatching, marketing, facility outreach, and websites are there when you want them. No pressure, no bundling, no upsell built into the software.
The agent answers your calls, collects the trip details, books the trip, and texts you the details. It can also make reminder calls before pickups so riders are ready and no-shows drop. It's included with the software at no extra cost, and it's optional: you decide how much of your phone it handles. Want to hear it? Call +1 (415) 942-8518 and book a sample trip with it.
All of the above. Whether you've been searching for NEMT computer-aided dispatch (CAD), a transportation management system (TMS), routing software, or fleet management software, Duet is one platform that books, schedules, dispatches, tracks, and bills your trips.
Real stories and practical tips from the providers we work with. Browse all →
NEMT coach Marqus Johnson on hiring drivers for soft skills, paying commissions on the facility business they generate, and giving your best drivers a region to run so they win contracts for you.
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Ray and Mac came into NEMT from real estate with tight systems and a private-pay focus. Two vehicles, 45 five-star reviews, and a profitable book later, they share how they did it.
Read more →Join 100+ NEMT providers already on Duet. A 30-minute demo, no pressure — just a conversation about where your business could go.
