Trusted by NEMT transport providers across the US
New to NEMT services?
In business and growing?
Established and ready to elevate your business?
We’re your first partner and supporter. We go beyond the
technology to help you find your footing in the market.
Startup tier
$19/month special introductory offer for new providers
with fewer than 100 trips a month
- 1:1 training via zoom included
- Additional support available, including website, service consulting, market research, marketing, back-office staffing, etc.
When I started my NEMT business, I had zero trips and a
lot of uncertainty. Thanks to Duet's guidance and
software, I was able to grow from zero to 200 trips in
three months in a rural market.
Mamadou, Transcare+
Frequently Asked Questions
1. What does the price cover?
Access to all of our software applications for a
year.
2. What happens after one year?
You will be automatically switched to our growth
tier unless you want to leave our platform.
3. Will my software cost increase after one
year?
Depends. Yes, if your service grew nicely within the
first year. No, if your service growth is too slow,
you may pay less.
4. What happens if I want to leave your platform
within a year?
You will be refunded the prorated fees for the rest
of the time left on your contract.
You’ve figured out how to build a brand and client base.
We'll help you compete on service quality instead of
price.
Growth tier
$1.25/vehicle revenue hour (typically $45 -
$55/vehicle/month). We only get paid when you do. We're
confident we can help you increase vehicle utilization
and grow your service.
- Zoom training to admin/dispatchers, drivers, and other staff included
- Same-day support via email and SMS
- Additional support available, including website, service consulting, market research, marketing, back-office staffing, etc.
Duet makes dispatching easier and more efficient for us.
Our utilization increased by 17% over seven months
without adding additional vehicles.
Chastine, PRN Med Trans
Frequently Asked Questions
1. What is VRH?
VRH stands for Vehicle Revenue
Hour. It’s the travel time between the pickup
location and the drop-off location with a rider,
when you are generating revenue.
2. How is VRH calculated?
At Duet, when a booking is created in our system,
its VRH is the travel time estimated by Google Maps
API using its pickup and drop-off addresses.
VRH is not the actual travel time that your driver claims. VRH is also not the same as your operating hours. VRH is typically a fraction of the operating hours, and smaller than the actual travel time as Google Maps APIs do not consider the real-time traffic time.
VRH is not the actual travel time that your driver claims. VRH is also not the same as your operating hours. VRH is typically a fraction of the operating hours, and smaller than the actual travel time as Google Maps APIs do not consider the real-time traffic time.
3. How much will your software cost me per
month?
Providers on our platform pay about $45 to $55 per
vehicle per month. Some of them operate 24/7.
you can email us (ride@duetinc.com) if you'd like an estimate for your particular service.
you can email us (ride@duetinc.com) if you'd like an estimate for your particular service.
4. Will the canceled or no show trips be included
in the cost calculation?
No show trips are included, but canceled trips are
not.
5. Will my cost be different if I provide
wheelchair trips vs stretcher trips?
No. The mobility mode doesn’t make any difference.
6. Will my cost be different if I provide
long-distance, cross-state trips?
No. Your lodging and resting time are not included
in our cost calculation.
7. Why do you use VRH for pricing?
We only want to earn money when you do.
8. What’s the benefit to me of using VRH?
You don’t have to pay for vehicles that are out of
service. You pay less during slow periods (e.g.,
holidays). And you don’t have to keep your software
vendor up to date on your fleet size.
You've worked hard to become a market leader. We can help
you elevate your business to a new level, i.e., entering a
new geography or diversifying your business model.
Enterprise tier
Grab a time with us to discuss your specific needs and
see how we can help you with technology.
I had a three-month backlog of billing, and wasn’t even
getting reimbursed on 30% of my Medicaid trips because
of missing data. Duet built a customized feature for me
to generate Medical forms automatically populated with
trip data. It was a gamechanger.
Eugene, Capital Area Transport
See what Duet can do for you?
Book a free demo
