Teton Rideshare Program
We're partnering with a non-profit organization in Jackson, WY to bring the Teton Rideshare Program to all commuters in the Teton region across Idaho and Wyoming. The program is a non-profit initiative supported by Friends of Pathways, 1% For The Tetons, businesses and communities in the area such as Teton Village Association.
The mission of Teton Rideshare The program is set up to promote carpooling among commuters to effectively reduce traffic congestion in the region, commute cost to individuals, protect the land and wildlife, and reduce carbon emission.
How does the program work? The program is built upon the Duet mobile carpooling application, and provides support to residents in the Teton area. Duet is designed specifically for commute use. It uses a dynamic matching approach, i.e., schedule your carpool to and from work separately, and pairs you with the best available match for each commute. Duet makes its member network completely transparent to users to provide a sense of comfort and safety.
How do I get started? If you're interested in participating in the program, please go to Teton Rideshare or Duet websites to download the Duet mobile app on iPhone or Android. Start scheduling carpools now!
What do you need to know about Duet carpools?Designed for commuters specifically, Duet lets you schedule carpools and coordinate with others to complete the carpool. It supports carpool arrangements in a rolling two-day period - today and tomorrow, and offers scheduling windows from 6:00am to 10:00am for morning commute and from 4:00pm to 9:00pm for afternoon commute. We are also working on expanding these windows soon to accommodate different commute schedules.
To provide the best combination of flexibility, convenience and high match rate, we ask our members to
1. Schedule in advance - Submit your carpool request at least two hours before your desired departure time, and the earlier, the better. We need time to source and match commuters. The more time you give us, the better chance we can pair you with another commuter;
2. Schedule each commute separately - this way you can choose different departure times if needed. Even though most of us have a "regular" schedule, it's still paramount to have the flexibility to fine tune this schedule from day to day, to avoid no show or being late. We want to provie you such a flexibility so that carpooling can fit into your routine seamlessly;
3. Keep scheduling - we may not be bale to find matches for you everytime you schedule a carpool especially in our initial launch phase because our commuter network is still growing. However we do encourage you to keep trying and stay active in the network. Staying active is very important for improving the match rate over time. Plus there is absolutely no fees or charges for scheduling;
4. Be patient - after you schedule a carpool, you won't be hearing from us right away because it takes time to source and match users with the same or similar commute. To reduce your inbox traffic, we don't send you any status report in the interim. However you will receive a confirmation email and text message from us once you're matched with someone. If you don't hear from us, that means we're still working on it. If we can't find a match, we set your carpool request to be expired automatically one hour before the departure time so that you won't be caught with a last-minute surprise.
Still have questions? If your question is not answered here, please contact us at firstname.lastname@example.org.
Help us grow the Teton commuter network! We need to build the critical mass to make this program more meaningful to commuters in the area. You can help us grow the network and it's easy! Please spread the word by sharing the program's websites, Facebook page with your friends, families and coworkers.
Visit us on: www.tetonrideshare.com
Tweet us on Twitter: @duetride
Email us at: email@example.com
See you on the road!
(January 1, 2017 – CURRENT)
Teton Rideshare is here! We're pleased to work with the Teton Village Association to provide you carpool incentives if you are commuting to Teton Village - 50% discount of your carpool fee if you take a passenger taking a Duet carpool, and 50% additional reimbursement if you are a driver giving others a ride.
Promotion terms are subjected to change without any advanced notification. Grab them now! Note: we will honor these terms to all the carpools scheduled on or before the date of our next change.
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HOW DO I USE DUET?
Welcome to Duet, a trusted community for sharing your commute and more!
Now you have your own Duet account. What's next?
To schedule a carpool
You can schedule a carpool in one of two ways – by creating your own carpool or joining an available one.
To verify your email, phone, Facebook or LinkedIn account?
To provide a safe and comfortable platform, we ask our members to perform certain verifications such as verifying your email, phone number, Facebook and / or LinkedIn account. To add verifications:
I don't see the "Schedule a carpool" button. I only see the invitations in my app.
If you see the screen below, it is because we've yet to find other members with a similar commute to yours, and hence we hide the "Schedule a carpool" button.
Since our community is growing fast, please come back to check again. We will also inform you when such a member joins our community. Meanwhile please invite friends, coworkers and contacts to join Duet to help us grow the community.
Now that I have someone to carpool with, what's next?
Once you join someone's carpool or another member joins yours, this carpool is fully confirmed, what we call a "closed carpool". You are able to see all your confirmed carpools and their status on the app's home screen.
How do I contact my carpool partner about the ride
The app provides you several ways to contact the other member and communicate to coordinate the ride. Good and clear communication is instrumental to success. So use these tools and keep the other member updated.
Note: Please use the app features to cancel your carpool or make a No Show claim. We will only use these records to make any fee adjustments. We do NOT track your chats, phone or location in the app, and neither can we use them for fee adjustment or dispute resolution.
How do I cancel my carpool request
You can cancel your carpool request anytime free of charge. We do urge our members, if need be, to cancel their requests as soon as possible. If you don't cancel your request, then you're at risk that another member joins your carpool, and hence your cancellation will upset this member. If this happens, you will be subjected to the terms of our cancellation and no show policies for the confirmed carpools.
How do I cancel my confirmed carpool or make a No Show claim if my carpool partner didn't show up
Cancelling a confirmed carpool will impose stress on the other member. Please be thoughtful and considerate when you cancel your confirmed carpool(s).
However, surprises do happen, so you are able to cancel your carpool or make a claim of No Show on your carpool partner in the app. If you have to do so, please review our cancellation and no show policies first.
Note: Cancellation and no show have to be claimed in the app using their respective function in order to be factored into the fee adjustment. We do NOT track your chats, phone or location in the app, and neither can we use them for fee adjustment or dispute resolution.
To cancel or claim a No Show,
- How do I find and review Duet's Cancellation and No Show Policies
How do I review my carpool fee or reimbursement
You can find your carpool fee and reimbursement in your Duet profile as well as in the carpool scheduling form. Depending on who will ride with you and your shared route, your fee or reimbursement can be slightly different. That's why we provide you a range for each in your Duet profile, but a specific value at the time of scheduling.
How do I redeem my Duet points or cash out my cash balance
You can redeem your Duet points or cash out your cash balance anytime. Minimum number or amount may apply. Please review more information in our Frequently Asked Questions under FEES & REIMBURSEMENT, and our Terms of Service.
I have a question and want to contact Duet?
Note: All carpool completion, cancellation and no show claims must be made using your Duet mobile application. We will NOT take your email as a record in our consideration of the final status of your carpool.
Still have questions? Please check out our Frequently Asked Questions (FAQs).